WorkWave integrated Authvia’s SMS payment capabilities into WorkWave PestPac, the industry-leading field service software for pest control companies.
Summary
WorkWave is a cloud-based software designed to automate the daily processes of mobile workforce companies in the field service, fleet management, logistics and transportation industries. Founded on a mission to address the key pain points these companies face daily, their fully-integrated suite of mobile software and marketing solutions allows their customers to easily estimate jobs, schedule and route mobile workers, and manage billing and payments.
Our company’s #1 goal is to provide consumers the ability to do business with us in an easy, convenient way. Our #2 goal is to allow for our employees to work in a convenient and efficient way and allowing our customers to pay via text achieved both of those goals.
David Bradford Chief financial officer of Environmental Pest Solutions and a WorkWave PestPac client
Field software tools and payment processing were disjointed and run out of completely separate systems. This caused operational headaches for WorkWave PestPac clients. WorkWave PestPac clients needed an all in one solution to request and authorize payments faster.
Solution:
We designed SMS Payments for PestPac to streamline the payment processes for both pest control service providers and consumers. With contactless payments, these WorkWave customers are able to get paid faster, through a simpler and more secure manner than cash. SMS Payments for PestPac processes payments in 5 seconds – which results in maximized convenience for customers and rapid cash flow for these businesses.
Results:
Streamlined invoicing with requests sending upon invoice creation
Simplified requests for customers, authorizing payments is as easy as responding with a 4 digit code
65% of SMS-enabled customers are paying as many as 10 days early, and the average number of days customers take to pay has decreased from 22 to 8
