SureGuard Results with Authvia:

• Increased payment acceptance rate by 95%
• Secured 26 new deals within one month of utilizing TXT2PAY®
• Enhanced the customer experience

SureGuard—a provider of vehicle service contracts—was looking for a solution to help eliminate chargebacks, increase payment acceptance rate, and provide a better customer experience. Within the first 30 days of utilizing Authvia’s patented TXT2PAY® solution, they were able to close more deals, while driving incremental revenue.

Challenges:
SureGuard provides a comprehensive range of automotive coverage options for their customer’s specific needs and budget. They primarily accept payments over the phone and faced a low payment acceptance rate due to customer hesitation in providing their sensitive payment details.

SureGuard was losing out on opportunities due to the nature of the way they collected payments. They needed an innovative tool that would maximize their sales and business. In addition, they put themselves at risk of PCI compliance. Their customers desired a more secure way to pay, and their team wanted to close more business while enhancing the customer experience.

Customers are hesitant to give their card information over the phone until they have the contract, and TXT2PAY® lets them feel comfortable to complete that transaction.

Gary Primm, Manager

Results:
The SureGuard team experienced tremendous business growth within the first month of utilizing Authvia’s conversational commerce engine with TXT2PAY®. By offering an easier payment solution for their customers, SureGuard was able to close more deals. In just one month, they secured $11,000 in incremental revenue, increased their payment acceptance rate by 95%, and closed 26 deals.

SureGuard was also able to reduce its PCI compliance risk. With the use of TXT2PAY®, their customers receive a code via text that allows them to pay quickly, all while providing more security. They also improved their internal employee satisfaction with the help of TXT2PAY®. Their team needed a solution to increase workflow efficiencies within the payment process. By leveraging TXT2PAY®, they were able to secure more revenue and streamline business operations.

We recently had a customer that would only complete her deal if she could recieve an invoice and could pay upfront. We couldn’t have done that without TXT2PAY®.

Gary Prim, Manager