At the height of the pandemic, Mt. Carmel, a pharmacy in New York, needed a safer and more efficient way to manage prescription payments and increased appointment interest in the COVID-19 vaccine. With only five staff members, Mt. Carmel faced two major challenges:
- Staff couldn’t keep up with the 1,200 daily vaccine appointment calls
- Most customers paid via check or cash, putting employees at risk of contact exposure
So, we introduced our contactless TXT2PAY® solution via Zipwhip to make prescription payments and vaccine appointment booking far safer and more efficient.
Results via Authvia:
- Faster, easier, safer patient experiences
- Staff spent less time spent manually handling payments
- Sensitive patient information remained secure
“We were receiving in this tiny, little corner drug store in The Bronx, New York 1,200 phone calls a day. You don’t have enough staff at a place like this to manage that kind of call volume. So, our business has definitely been transformed with Zipwhip and TXT2PAY®.”
Armand Paganelli (Center)
CFO, Mt. Carmel Pharmacy & Surgicals
